Refund Policies

1. Ride Cancellation by Customer

a. Free Cancellation Window

You may cancel a booking more than 1 hour before the scheduled pickup time at no cost. Prepaid bookings will be fully refunded.

b. Late Cancellation Fees

If a ride is cancelled within 1 hour of pickup, a cancellation fee may apply (typically equal to the base fare or minimum booking amount).

2. No-Show Policy

A booking is marked as a no-show if the customer cannot be contacted and the driver has waited 15 minutes beyond the pickup time. No-show bookings are non-refundable.

3. Refund Eligibility

Refunds may be issued when:

• You cancel within the free cancellation window
• A driver is excessively delayed without notice
• We cannot provide the service due to operational reasons
• Duplicate payments or booking errors occur

Refunds will not be issued for:

• No-shows
• Last-minute cancellations (within 1 hour of pickup)
• Situations outside our control (traffic, weather, road closures)

4. Service Issues

If you experience driver misconduct, vehicle issues, or incomplete rides due to driver fault, report the issue within 24 hours.

Depending on the situation, we may offer:

• Partial refund
• Full refund
• Service credit toward a future ride

5. Refund Processing Time

Approved refunds are processed within 5–7 business days to your original payment method. Processing times depend on your bank or payment provider.

6. Modifying a Booking

You may request changes (time, destination, etc.) if made at least 1 hour before pickup and a driver is available. If modification is not possible, standard cancellation rules apply.

7. Contact for Refunds & Support

If you need help with a cancellation, refund, or billing concern, contact us:

VIP Ride Share Service
Email: admin@viprideshareservice.com
Website: viprideshareservice.com